← Back to home

Refund Policy

Last updated: April 5, 2026

1. Overview

This Refund Policy applies to all subscriptions and one-time purchases made through August Guest, operated by DDI AugustGuest LLC. All fees are non-refundable except as expressly stated in this policy or as required by applicable law.

2. Monthly Subscriptions

Monthly subscription fees are non-refundable.

When you subscribe, you are charged for the current billing period in full. If you cancel your subscription, your access continues until the end of the paid period. No partial refunds are issued for unused days.

  • Cancellation:Cancel anytime from Dashboard → Billing tab → Cancel Subscription. Access continues through the end of your current billing period
  • No pro-ration: We do not issue pro-rated refunds for partial months
  • Price changes:If August Guest increases your subscription price, you will receive at least 30 days' notice before the new price takes effect. You may cancel before the increase takes effect without penalty
  • Failed payments: If a payment fails, we will attempt to collect for up to 7 days before suspending your account. Resolving the payment restores access immediately

3. Cheers Events ($20 per event)

Cheers events are one-time purchases. Refund eligibility depends on whether invitations have been sent:

Before invitations are sent — partial refund available

If you cancel your Cheers event before any invitations have been sent to guests, you will receive a refund of $15.00. A $5.00 setup fee is non-refundable.

After invitations are sent — no refund

Once invitations have been sent to any guest, the event fee is non-refundable. The event can still be extended for an additional fee.

  • Event extensions: Your first extension is free. Additional extensions are $10 each and are non-refundable
  • To request a refund, contact hello@augustguest.com with your event name and account email

4. Guest Ticket Purchases (Cheers Ticketed Events)

Ticket purchases made by event guests are processed directly through the event host's Stripe account. August Guest is not a party to these transactions and cannot issue refunds for ticket purchases.

  • Refund requests for event tickets must be directed to the event host or resolved through Stripe's dispute process
  • The host sets the ticket refund policy for their event. August Guest makes no representations about host refund policies
  • Payment disputes and chargebacks are handled between the guest, the host, and Stripe

5. Exceptions

August Guest may issue a refund outside of this policy at its sole discretion in exceptional circumstances, such as:

  • Extended service outages (more than 72 consecutive hours) directly caused by August Guest
  • Duplicate charges due to a billing error
  • Charges made after a properly submitted cancellation

To request an exception refund, contact hello@augustguest.com within 30 days of the charge with a description of the issue.

6. Chargebacks

If you initiate a chargeback with your card issuer instead of contacting us first, August Guest reserves the right to immediately suspend your account pending resolution. We encourage you to contact us at hello@augustguest.com before initiating a dispute — most billing issues can be resolved quickly.

7. How to Request a Refund

  1. Email hello@augustguest.com
  2. Include your account email address
  3. Describe the charge and the reason for your request
  4. We will respond within 3 business days

8. Contact

DDI AugustGuest LLC
Email: hello@augustguest.com